Objectives for this training include: Identify the role that communication plays in effective interactions.•Discover various communication styles, and how to best approach each type.•Identify and learn how to overcome barriers to effective conversations.•Understand the difference between “Control” and “Influence,” and how to optimize our ability to influence outcomes. •Implement step-by-step process for approaching difficult conversations. This training will focus on skill-building in areas of communication and conflict management.