Visitor & Member Services Specialist

New Ulm Area Chamber of Commerce
Job Description
 

 
 
 
Visitor & Member Services Specialist
Job Description
 
 
New Ulm Area Chamber of Commerce
 
 
 
 
 
 
 
 
Job Description
 
The New Ulm Area Chamber of Commerce strives to provide our members with superior service and value in membership. The Chamber welcomes new members and promotes existing members through a competitive environment in the New Ulm area. At the Chamber, we are a face and voice for the New Ulm community and customer service is a significant thing we do for Chamber Members, New Ulm citizens and those visiting our community and utilizing the services of the Visitor Center.  The Mission of our organization is to encourage economic growth in our community by supporting our members through business development, networking, education, advocacy and access to resources.
The Visitor & Member Services Specialist serves as the lead for managing the Visitor Center/Chamber Office, carries out the tourism initiatives of the Chamber, and supports our members. This position coordinates with the President/CEO, and works towards strengthening the overall vision and goals for the organization.
Visitor & Member Services Job Objectives
 
  • Support the organization as a whole by demonstrating professionalism at all times.
  • Support members in their role and guide them for accurate and correct information.
  • Position is responsible for maintaining and managing the Visitor Center & Chamber Office, including ordering supplies, working with volunteers, and assisting tour groups.
  • Frontline Customer Service – greet guests as they enter the Visitor Center/Chamber Office – provide exceptional customer service.
  • Carry-out the tourism marketing efforts of the New Ulm Convention & Visitors Bureau, including print, social media, web and internet, video presence, ad layout, brochures, and design work.
  • Participate in regional and state-wide tourism organizations, representing New Ulm.
  • Develop effective and collaborative relationships with internal and external stakeholders. Be a liaison between committees, Chamber Board and Chamber members.
  • Carry out events that involve community outreach which supports the overall organization.
  • Perform financial data accurately.
  • Strong ability to schedule. Experience in creating a clear and well-organized plan for various programs and initiatives.
  • Additional tasks and job responsibilities assigned at the discretion of the President/CEO.
 
Minimum Requirements
  • Two or more years of professional experience in office assistance/management, marketing, communications, or similarly related field is preferred.
  • Must be able to work well in an environment with multiple interruptions. Must be a self-starter requiring little direction to accomplish tasks with a high level of optimism, enthusiasm, and "can-do" attitude. Able to work with multiple business leaders, attend and direct meetings and coordinate schedules.
  • Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook) and web-based programs (such as Constant Contact, Canva, and WordPress).
  • Excellent verbal and written communications skills. Strong organizational and time management skills.
Work Hours & Compensation
  • 2 Weeks PTO upon hire date
  • Monday-Friday, 8am-5pm; occasional nights and weekends.
  • 8 total paid holidays
  • Retirement 3% Matching
  • Position is full-time hourly. Wage is $18/hour.  
 
All interested applicants should send their resume and cover letter to chamber@newulm.com. Contact Chamber President Sarah Warmka at sarah@newulm.com or 507-233-4303 with any questions.
Contact Information