New Ulm Chamber of Commerce

Customer Service Representative

Preferred Insurance
Job Description
Preferred Insurance has a full-time position available for a Customer Service Representative in our office.  Our office is growing, and we need talent to help us continue to take excellent care of our customers!

Responsibilities:
  • Communicate and develop relationships with clients to ensure their satisfaction with services provided.
  • Process Commercial, Farm, and Personal Lines Policy transactions by reviewing new business, changes, and renewals based upon written underwriting guidelines.
  • Accurately complete service requests, including system entry in a detailed/timely manner.
  • Work with internal/external underwriting staff to resolve coverage and processing questions.
  • Applying and validating payment for billings, reinstatements, cancellations.
  • Take initiative to improve the agency operation efficiency and assist in aspects of agency marketing plans.
  • Process mail, email, and other communications from companies and insureds.
  • Willingness to expand knowledge and effectiveness in the insurance industry by becoming a licensed producer.
Qualifications:
  • Exemplary Customer Service Skills
  • 1-2 years of prior office experience
  • Type accurately at 55 WPM
  • Proficient PC and Microsoft Office Skills (Outlook, Word, Excel)
  • Effective written and verbal communication skills
  • Effective telephone skills
  • Ability to keep information confidential
  • Detail-oriented
  • Problem-solving skills.
  • Ability to pass Property and Casualty insurance licensing exam (within 1 year of hire date)
Benefits:
  • Retirement Plan
  • Paid Time Off
About Preferred Insurance:
Preferred Insurance is an Independent Insurance Agency in New Ulm, MN.  We have been serving the New Ulm and surrounding area’s personal, and commercial insurance needs for over 20 years. With a combined 50 years of industry experience, and equipped with multiple top-rated insurance carriers, we take a thorough approach in assessing each clients personal and commercial insurance needs and providing solutions that fit them best. We believe our clients deserve the utmost dedication, expert advice, and personal attention from a trusted partner.  At Preferred Insurance, we go out of our way to treat our clients like family, and we use our industry experience and diversified knowledge base to protect what they value most in business and life. For consideration, submit cover letter, resume to pioinick@newulmtel.net.  Equal Opportunity Employer.
Contact Information